Frequently asked questions

FAQS

Do you offer Personal Training?


We offer Certified Personal Training for any members of GetFit 24. With our trainers you are able to work on: Agility, strength, power, endurance, athletic abilities, and overall health. With top of the line personal trainers we are dedicated to serving you and reaching your goals. Please Contact us below to get started today! View Pricing Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com




Do you offer Childcare?


We have decided to shut down child care due to Covid-19. March 23rd, 2020. Please check our policies page linked below... https://www.getfit24clubs.com/policies




What is the Membership Pricing?


This varies on multiple factors. For every membership to sign up we have a $40 enrollment fee. (Family plan is $50) 1. Individual - $29.95 / mo 2. Student - $19.95 / mo 3. Family - $62.95 / mo 4. Individual (No Contract) $44.95 / mo




Is there an annual fee or a commitment plan?


GetFit 24 has no annual fee. Commitment plan is 12 months on all memberships unless purchased without a contract.




I have other questions...


If our FAQ's did not answer your questions, please visit our Contact Page.




When does my membership get charged?


All Memberships are charged on the 1st or the 15th of each month. Exception: Personal Training is charged on the day you first purchase your training contract.




I was charged twice for my monthly bill. Who can I contact to fix the issue?


If you were charged twice or believe you've been charged extra, our front desk assistant may resolve this for you. Please call the phone number listed below. +1 (574) 306-2308 info@getfit24clubs.com




How can I cancel my membership?


All memberships must be cancelled at the front desk with a 30 days written notice. Upon arrival to the front desk, the staff will have you sign your release paperwork for your membership termination. If your membership contract has not been completed, you will be charged 3 months pro-rated amount of your membership. Exceptions: If you are out of town and need to cancel please contact our phone or email listed below. +1 (574) 306-2308 info@getfit24clubs.com




What type of disinfectant/wipes do you use?


Our employees will be conductiing increased, thorough cleanings throughout all areas of the club using disinfectant on the EPA list effective against COVID-19.




Do you have hand sanitizer available for member use?


Yes, we do! You will find increased sanitization wipe stands throughout the gym, fully stocked with disinfectant sprays next to the wipe buckets.




What is the phone number or email for GetFit 24?


For all questions or concerns please contact the information below: Phone: +1 (574) 306-2308 Email: Info@GetFit24Clubs.com




Do you offer Day Passes or Guest Passes?


We offer day passes for $10 per individual. You may purchase online or at the Front Desk. Click Here We DO NOT allow members to bring in guests without paying for their day. If a member brings a guest after hours, they will be subject to a charge called After Hours Day Pass. It is at the management's discretion on the amount to be charged to the members account.




I signed up online. How can I finish my account?


Once you have purchased a membership plan online, please visit us at our facility at the front desk. You will need to provide us with your Banking Account and Routing information to complete your account. Once your account has been finalized you will recieve your key fob at the front desk.




How can I pay for someone else?


You may pay for another individuals services by attaching them to your account. By doing this, you will need to visit us at the front desk and finalize this with the front desk associate. You may also purchase a Gift Card and send it directly to them via email by visiting the link below. https://www.getfit24clubs.com/services




My Card has expired. What should I do?


If your card has expired please contact us or visit the front desk to update your new information. Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com Overdue memberships may result in extra fees.




I lost my card. What should I do?


If your card has been lost, please contact us or visit the front desk to update your new information. Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com Overdue memberships may result in extra fees.




My Banking Information has changed recently. What should I do?


If your banking information has been changed recently, please contact us or visit the front desk to update your new information. Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com Overdue memberships may result in extra fees or be sent to Collections.




Do you have showers?


Yes! We do have showers in each of the men's and women's locker rooms.




Do you have locker rooms?


Yes! We do have men's and women's locker rooms. We offer sinks, toilets, and showers.




What are the hours?


GetFit 24 offers a 24/7 key fob entry system upon member sign up. You may get into the facility to exercise during or after our staffed hours. Staffed Hours: Monday - Thursday: 10 am - 8pm Friday - Saturday: 10 am - 3pm Sunday: No Staff. 24/7 Access Only.




I haven't paid my membership dues. What can I do to re-open my account?


Your account will be put into Collections. As per our gym rules and terms of serivce, you must remit the remaining amount of money due on your account to re-open it. Please Contact Us below if your account is overdue or in Collections. Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com




What discounts do you offer?


Currently we only offer the discounts to our memberships that we have avaliable such as student, service member, family, or paid-in-full memberships. To see what discounts we have going on at the moment please the link below. Click Here *We only offer membership, sign up, or training discounts a few times a year.




How much does it cost to Sign Up?


This varies on multiple factors. For every membership to sign up we have a $40 enrollment fee. (Family plan is $50) 1. Individual - $29.95 / mo 2. Student - $19.95 / mo 3. Family - $62.95 / mo 4. Individual (No Contract) $44.95 / mo Your sign up fee may also include fee's such as the membership you purchase at the start at a pro-rated price.




What is your Guest Policy?


We offer day passes for $10 per individual. You may purchase online or at the Front Desk. Click Here We DO NOT allow members to bring in guests without paying for their day. We DO NOT allow members to bring in guests before or after the staffed hours. (The member account holder may be terminated) If a member brings a guest after hours, they will be subject to a charge called After Hours Day Pass. It is at the management's discretion on the amount to be charged to the members account.





Membership Questions

What is the Membership Pricing


This varies on multiple factors. For every membership to sign up we have a $40 enrollment fee. (Family plan is $50) 1. Individual - $29.95 / mo 2. Student - $19.95 / mo 3. Family - $62.95 / mo 4. Individual (No Contract) $44.95 / mo




Do you offer Day Passes or Guest Passes


We offer day passes for $10 per individual. You may purchase online or at the Front Desk. Click Here We DO NOT allow members to bring in guests without paying for their day. If a member brings a guest after hours, they will be subject to a charge called After Hours Day Pass. It is at the management's discretion on the amount to be charged to the members account.




Is there an annual fee or a commitment plan?


GetFit 24 has no annual fee. Commitment plan is 12 months on all memberships unless purchased without a contract.




When does my membership get charged?


All Memberships are charged on the 1st and the 15th of each month. Exception: Personal Training is charged on the day you first purchase your training contract.




I signed up online. How can I finish my account?


Once you have purchased a membership plan online, please visit us at our facility at the front desk. You will need to provide us with your Banking Account and Routing information to complete your account. Once your account has been finalized you will recieve your key fob at the front desk.




How can I pay for someone else?


You may pay for another individuals services by attaching them to your account. By doing this, you will need to visit us at the front desk and finalize this with the front desk associate. You may also purchase a Gift Card and send it directly to them via email by visiting the link below. https://www.getfit24clubs.com/services




What are the hours?


GetFit 24 offers a 24/7 key fob entry system upon member sign up. You may get into the facility to exercise during or after our staffed hours. Staffed Hours: Monday - Thursday: 10 am - 8pm Friday - Saturday: 10 am - 3pm Sunday: No Staff. 24/7 Access Only.




How much does it cost to Sign Up?


This varies on multiple factors. For every membership to sign up we have a $40 enrollment fee. (Family plan is $50) 1. Individual - $29.95 / mo 2. Student - $19.95 / mo 3. Family - $62.95 / mo 4. Individual (No Contract) $44.95 / mo Your sign up fee may also include fee's such as the membership you purchase at the start at a pro-rated price.





Issues With Account

I was charged twice for my monthly bill. Who can I contact to fix the issue?


If you were charged twice or believe you've been charged extra, our front desk assistant may resolve this for you. Please call the phone number listed below. +1 (574) 306-2308 Info@getfit24clubs.com




What is the phone number or email for GetFit 24?


For all questions or concerns please contact the information below: Phone: +1 (574) 306-2308 Email: Info@GetFit24Clubs.com




My Card has expired. What should I do?


If your card has expired please contact us or visit the front desk to update your new information. Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com Overdue memberships may result in extra fees.




My Banking Information has changed recently. What should I do?


If your banking information has been changed recently, please contact us or visit the front desk to update your new information. Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com Overdue memberships may result in extra fees.




I lost my card. What should I do?


If your card has been lost, please contact us or visit the front desk to update your new information. Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com Overdue memberships may result in extra fees.




I haven't paid my membership dues. What can I do to re-open my account?


Your account will be put into Collections. As per our gym rules and terms of serivce, you must remit the remaining amount of money due on your account to re-open it. Please Contact Us below if your account is overdue or in Collections. Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com





Child Care

Do you offer Child care?


We have decided to shut down child care due to Covid-19. March 23rd, 2020. Please check our policies page linked below... https://www.getfit24clubs.com/policies





Personal Training

Do you offer Personal Training?


We offer Certified Personal Training for any members of GetFit 24. With our trainers you are able to work on: Agility, strength, power, endurance, athletic abilities, and overall health. With top of the line personal trainers we are dedicated to serving you and reaching your goals. Please Contact us below to get started today! View Pricing Phone: +1 (574) 306-2308 Email: info@getfit24clubs.com





Cancellation Process

How can I cancel my membership?


All memberships must be cancelled at the front desk with a 30 days written notice. Upon arrival to the front desk, the staff will have you sign your release paperwork for your membership termination. If your membership contract has not been completed, you will be charged 3 months pro-rated amount of your membership. Exceptions: If you are out of town and need to cancel please contact our phone or email listed below. +1 (574) 306-2308 info@getfit24clubs.com





Our Cleaning Supplies

What type of disinfectant/wipes do you use?


Our employees will be conductiing increased, thorough cleanings throughout all areas of the club using disinfectant on the EPA list effective against COVID-19.




Do you have hand sanitizer available for member use?


Yes, we do! You will find increased sanitization wipe stands throughout the gym, fully stocked with disinfectant sprays next to the wipe buckets.